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Repeat Prescriptions

We are no longer taking repeat prescription requests on our main surgery telephone number. This is to reduce the volume of calls to make it easier for patients phoning for appointments, advice or in urgent need of help to get through.

Repeat prescriptions can be requested online via our website, by handing in your repeat prescription slip at the surgery or by using the repeat prescription hotline on 771886.

STAFF TRAINING & MEETINGS

It is extremely important in these days of continual change that all staff members are kept up to date with what is expected of them, we therefore endeavour to have a regular monthly meeting and staff training.  Dounby Surgery will therefore be closed on the following Wednesday afternoons:

 

Wednesday 23rd May from 1pm

Wednesday 22nd August from 1pm

Wednesday 12th September from 1pm

Wednesday 31st October from 1pm

 

PUBLIC HOLIDAYS

The surgeries will be closed on the following dates:  

Monday 2nd April 2018

Monday 7th May 2018

Tuesday 25th December 2018

Wednesday 26th December 2018

Tuesday 1st January 2019

Wednesday 2nd January 2019

 

All Public Holidays are classed as Out of Hours which means they are covered by NHS24

 

 

Comments & Complaints

suggestionsOur aim is to provide a caring, efficient and high quality service.

We are happy to hear any suggestions you have to improve this. We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If this is so, we would wish for the matter to be settled as quickly, and as amicably as possible.

Simply contact the Practice Manager, Lorraine Flett, and she will set all the necessary wheels in motion.

You will receive a written acknowledgement within two working days, and a full reply within ten working days wherever possible.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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