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Noticeboard

Repeat Prescriptions

We are no longer taking repeat prescription requests on our main surgery telephone number. This is to reduce the volume of calls to make it easier for patients phoning for appointments, advice or in urgent need of help to get through.

Repeat prescriptions can be requested online via our website, by handing in your repeat prescription slip at the surgery or by using the repeat prescription hotline on 771886.

STAFF TRAINING & MEETINGS

It is extremely important in these days of continual change that all staff members are kept up to date with what is expected of them, we therefore endeavour to have a regular monthly meeting and staff training.  Dounby Surgery will therefore be closed on the following Wednesday afternoons:

 

Wednesday 22nd August from 1pm

Wednesday 12th September from 1pm

Wednesday 31st October from 1pm

 

PUBLIC HOLIDAYS

The surgeries will be closed on the following dates:  

Tuesday 25th December 2018

Wednesday 26th December 2018

Tuesday 1st January 2019

Wednesday 2nd January 2019

 

All Public Holidays are classed as Out of Hours which means they are covered by NHS24

 

 

Rights & Responsibilities

calendar_penWe aim to treat our patients courteously at all times and as a partner in your care. Being a partner means you have responsibilities too. We will:

  • Ensure patients have 24 hour access to medical advice
  • Work in partnership with you to achieve the best medical care possible
  • Involve you and listen to your opinions and views in all aspects of your medical care
  • The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy life style.

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal
  • Questions to assist us in providing you with the best service.
  • Inform the practice staff of any changes in your circumstances, such as a change of surname, address or telephone number.

Zero Tolerance Policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

 
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