URGENT PATIENT INFORMATION
In response to the coronavirus pandemic, Dounby Surgery will be implementing the following measures immediately to protect the health of our patients and staff and reduce the footfall of patients into the practice.
If you are concerned that you may have coronavirus please visit www.nhsinform.scot for self assessment tool and advice.
To reduce patients entering the surgery we are taking a number of new and innovative steps during this period
- Only patients with an appointment should enter the surgery. Only bring someone with you if you need help. Parents please do not bring children to your appointment. Children should attend with one adult, please do not bring siblings into the practice.
- Please only arrive at the time of your appointment and leave the building immediately afterwards.
- Any follow up appointment should be arranged by phone.
- Do not attend the practice if you have respiratory symptoms, colds or flu like illnesses.
- If you need to consult with a GP you will be given a phone-call initially and if clinically indicated asked to come into the practice.
- If you are asked to come in to the practice to be reviewed for a respiratory condition, you will be asked to remain in your car until you are called on your mobile phone. The clinician you see will be wearing personal protective equipment. If you do not have a mobile device, the triaging clinician will organise an alternative.
- Repeat prescription requests should be placed through our website www.dounbysurgery.co.uk or the prescription line 771886.
- Prescriptions will be sent to the pharmacy of your choice. If you are unwell, please arrange for a friend or family member to collect your medication.
- Documents will be posted out to the patients address
COVID-19 Letter to patients at highest risk
Patients at the highest risk should they be exposed to Covid-19 infection will be receiving a letter from the Scottish Government. A copy of this letter can be found in the link below.
Letter to high risk patients
Covid-19 - Orkney Coronavirus Community Support Hub
A call centre to provide essential information and support to vulnerable people in Orkney has been established. Further information can be found here: Coronavirus Community Support Hub
Useful Coronavirus Websites
Voluntary Action Orkney
Online Appointment Booking - Suspended
We are now able to offer the patients the ability to book routine GP appointments online. To do this you need to complete a registration form (available below) and bring it into the surgery along with photographic ID.
Patient Access Registration Form
This service is currently suspended due to the need to check that patients have not travelled to areas at risk of coronavirus prior to attending the surgery.
Book Exchange - Suspended
Our Patient Participation Group have established a book exchange in the waiting room at the Surgery. Please feel free to browse and exchange books. Donations can be made to the Dounby Surgery Patient Fund.
We are sorry but the books have been temporarily removed from the waiting room
FIND US ON FACEBOOK
Keep up-to-date with our latest news and information by 'liking' our new Dounby Surgery Facebook page.
WAITING TIME AT THE SURGERY
Doctors' appointment slots last 15 minutes and are intended to cover one problem, or at the most two. But quite a lot of patients will go into the doctor with several problems at once - hence they over run. Similarly, it is only one person per appointment. If you take someone else with you into your appointment they should not use the opportunity to ask the doctor about their health problem too.
The doctors here are very keen to let people have the time that their condition requires, but if people take longer unnecessarily, or save up issues until they've got a list of them, it is really unfair on both the doctor and the other patients in the waiting room - who may be feeling very poorly. If you know in advance that you will need longer, please book a double appointment.