Patient Service Coordinator
12 hours per week (Tuesday 2pm to 6pm & Friday 8:30am to 12:30pm and 1:30pm to 5:30pm) plus relief hours and required
Salary - AfC band 2 - £18,600 to £20,606 pro rata per annum
We are looking for an enthusiastic and flexible individual to join our practice team.
As a first point of contact for our patients, this role will focus on ensuring patients receive the best possible reception service. Duties will include receiving, assisting and directing patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Candidate should have excellent IT, communication and organisational skills to deal with a range of modern administrative duties. You will be required to deal with sensitive information, therefore maintaining confidentiality is a key element of this role.
For further information and a job description, please see documents attached below or contact the practice on 771209, or email email@example.com
Please apply by forwarding a CV including the names of two referees to:
or email to firstname.lastname@example.org
Closing date: Monday 3rd May 2021
Job Description Patient Service Coordinator
Person Specification Patient Service Coordinator
We will be closed on Monday 3rd May for the public holiday.
Please contact NHS24 on 111 if you require any medical advice of attention during this time.
First Contact Physiotherapist
We would like to welcome Graham Boniface to our team as our First Contact Physiotherapist.
Graham will be able to assist you with bone, joint or muscle pain. He will be able to assess you, diagnose what is happening, give expert advice and refer you to a specialist service if necessary.
Please telephone reception to arrange an appointment.
A sad day at Dounby Surgery yesterday, our Sheila has retired after 23 well served years. Sheila will be sorely missed by staff and patients.
We wish Sheila many happy years in her retirement. Thank you for being a big part of the team, for your professionalism, care and hard work.
COVID-19 Vaccine News
Current Covid-19 vaccination booking phoneline 03003035313
If you have a general query about the COVID-19 vaccine, please look on the NHS Inform website or use the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week.
Please note that the number to dial for booking a covid vaccination is 0300 303 5313.
Many thanks for your ongoing patience and cooperation.
Goodbye from Dr. Cunningham
18 months have passed since I started working at Dounby Surgery, yet it hardly feels like I have been here any time at all and now I must bid farewell. I came to Dounby in February 2019 to complete the final stage of my GP training having already completed 7 years of university and work in Edinburgh followed by a short period in Caithness and then a year long stint in the local Balfour hospital.
It has been my absolute pleasure to finish my medical training working in your local community. Since arrival I have been humbled by the kindness and patience you have shown towards me as I gradually worked towards becoming a fully fledged GP. It has not always been easy. Final year GP trainees have to dedicate a lot of time to gathering evidence for a rigorous e-Portfolio, there were many trips to Inverness for intensive training days, exams to pass and of course Covid-19 changed everything for us all. Despite this I have thoroughly enjoyed my time here. The practice is well run and constantly seeking to improve. All of the staff are enthusiastic and utterly devoted to delivering an excellent service; from all of them I have learned the art of General Practice. The patients, all in their own individual ways, have also helped me in my training and enjoyment of my time here. To all of you, my eternal thanks.
Sadly, I am moving on. I will be taking up a post employed by NHS Shetland but working throughout Scotland in mainly rural areas to assist other practices that need help with doctor cover. I look forward to gaining a wider breadth of experience of different ways of working. I have loved my time in Orkney and don't be surprised if perhaps I return at some point in the not too distant future...
Dr Jack Cunningham
We are trialling a new system called Online Consult. You can use it to contact us by submitting a form with details of your symptoms or query.
It is available through a link on the homepage of our practice website. All you need to do is click the link and it'll take you to an online form where you can outline your symptoms and submit the form to us. You can also view relevant articles and information.
A clinician will then assess the information provided and within 2 working days we will give you advice you need on what to do next.
You can fill in the forms at any time, day or night, so it means that you have round the clock access to the information you need to manage your conditions.
CORONAVIRUS – COVID-19
URGENT PATIENT INFORMATION
In response to the coronavirus pandemic, Dounby Surgery will be implementing the following measures immediately to protect the health of our patients and staff and reduce the footfall of patients into the practice.
If you are concerned that you may have coronavirus please visit www.nhsinform.scot for self assessment tool and advice.
To reduce patients entering the surgery we are taking a number of new and innovative steps during this period
- Only patients with an appointment should enter the surgery. Only bring someone with you if you need help. Parents please do not bring children to your appointment. Children should attend with one adult, please do not bring siblings into the practice.
- Please only arrive at the time of your appointment and leave the building immediately afterwards.
- Any follow up appointment should be arranged by phone.
- Do not attend the practice if you have respiratory symptoms, colds or flu like illnesses.
- If you need to consult with a GP you will be given a phone-call initially and if clinically indicated asked to come into the practice.
- Repeat prescription requests should be placed through our website www.dounbysurgery.co.uk or the prescription line 771886.
- Prescriptions will be sent to the pharmacy of your choice. If you are unwell, please arrange for a friend or family member to collect your medication.
- Documents will be posted out to the patients address
Online Appointment Booking - Suspended
We are now able to offer the patients the ability to book routine GP appointments online. To do this you need to complete a registration form (available below) and bring it into the surgery along with photographic ID.
Patient Access Registration Form
This service is currently suspended due to the need to check that patients do not have symptoms of coronavirus prior to attending the surgery.
Book Exchange - Suspended
Our Patient Participation Group have established a book exchange in the waiting room at the Surgery. Please feel free to browse and exchange books. Donations can be made to the Dounby Surgery Patient Fund.
We are sorry but the books have been temporarily removed from the waiting room.
FIND US ON FACEBOOK
Keep up-to-date with our latest news and information by 'liking' our Dounby Surgery Facebook page.