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Online Consult

Please click the Online Consult banner below to contact us about non-urgent matters.

Repeat Prescriptions

We are no longer taking repeat prescription requests on our main surgery telephone number. This is to reduce the volume of calls to make it easier for patients phoning for appointments, advice or in urgent need of help to get through.

Repeat prescriptions can be requested online via our website or by using the repeat prescription hotline on 771886. Please do not bring your repeat prescription request slips into the practice.

Please allow 7 days before collecting from the pharmacy.


It is extremely important in these days of continual change that all staff members are kept up to date with what is expected of them, we therefore endeavour to have a regular monthly meeting and staff training.  Dounby Surgery will therefore be closed on the following Wednesday afternoons:


2020 dates to be confirmed


Monday 10th August

Monday 28th September

Friday 25th December

Monday 28th December

All Public Holidays are classed as Out of Hours which means they are covered by NHS24

When We Are Closed

outofhoursNHS24 provide cover between 18.00 and 08.00 weekdays and weekends.

In order to obtain medical advice at these times the surgery telephone will automatically switch over to the appropriate number.

A receptionist in the emergency call centre will answer your call. They will either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre in Kirkwall to be seen by the doctor
  • Arrange a home visit if you are too ill to visit the hospital

Further advice and information can also be obtained from NHS24, whom you can call direct on 111 or visit

In serious emergencies dial 999 for an ambulance.

Any difficulties in contacting nhs24 dial the operator

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